Terms & Conditions
Juval is committed to a high level of expertise, quality and reliability, in every purchase of jewelry from us. If you are not satisfied with the jewelry you purchased, please contact us as soon as you receive the jewelry, and we will do our best to satisfy you.
A one-year warranty will be granted from the date of purchase for repairs. The warranty is valid for manufacturing defects only, and does not include defects that result from the wear of the jewelry as a result of the time it has been worn, from damage caused to the jewelry, or from use that is not suitable for the jewelry.
Please note that any repair, size adjustment or any action done on the jewelry by a party other than Juval will void Juval’s warranty on the jewelry.
In the event that your jewelry is damaged after the warranty period has ended, we can repair it. The costs and repair times vary depending on the required repair.
Changes and Cancellations
Exchange and Return
You can get a credit in the online store/studio for realization within 14 days from the day you receive the jewelry.
Return Policy
We will be happy to receive the jewelry you purchased back, if it has not been used, it is in its original condition and in its original packaging, after inspection. The return to Juval will be at the customer's expense and responsibility, and any payment or tax that may apply to the return of the jewelry will be on the customer and not on Juval.